Complaints Policy
We handle complaints through a clear, fair, and documented process.
How to submit
Send complaints to supportuse@washingoshoulder.world with relevant dates, details, and preferred response channel.
Acknowledgement timeline
We aim to acknowledge complaints within 3 business days.
Resolution timeline
We aim to provide a substantive response within 10 business days. If more time is needed, we will explain why and provide an updated estimate.
Escalation route
If you are dissatisfied with the initial response, request escalation for secondary review by the operations desk.
Record keeping
Complaint records are retained only as long as needed for resolution and legal compliance.